Returns and Claims Policy

To ensure customer satisfaction and address any issues with Direct to Film (DTF) transfers, we have established the following returns and claims policy:

 

Inspection Upon Receipt:Customers are encouraged to inspect their DTF transfers immediately upon receipt. Any discrepancies,   damages, or defects must be reported within 48 hours of delivery.
Claims for Damaged Goods:If you receive damaged transfers, please document the issue with photographs and contact our customer service immediately. Claims must include order details and photographic evidence of the damage.
Returns for Faulty Transfers:Faulty transfers due to production errors are eligible for return and replacement. Please contact us within 7 days of receipt to initiate a return. The faulty items must be returned in their original condition.
Non-Returnable Items:Custom-made DTF transfers, unless faulty, cannot be returned. This policy is due to the custom nature of these products.
Return Authorization:Before returning any items, you must contact our customer service to receive a Return Authorization (RA) number. Returns without an RA number will not be accepted.
Shipping Costs for Returns:The customer is responsible for return shipping costs unless the return is due to a production error on our part. In such cases, we will provide a shipping label or refund the shipping costs.
Processing Returns:Upon receipt of the returned items, we will inspect them and notify you of the status of your return. If approved, we will proceed with the replacement or refund.
Refunds:Approved refunds will be processed back to the original method of payment within a certain number of days, typically 7-10 business days.
Limitation of Liability:Our liability for any claim related to the provided DTF transfers, whether based on breach of contract, negligence, or any other grounds, shall not exceed the price paid for the transfers that are the subject of the claim.
Claims for Lost Shipments:If your shipment is lost in transit, please notify us. We will investigate with the carrier and, if necessary, arrange for a replacement or refund.

 By adhering to this policy, we aim to resolve any issues promptly and fairly, ensuring that your experience with our DTF transfers is positive. For further assistance or to initiate a claim or return, please contact our customer service team.